Nordic Ware
Support on Autopilot
The Challenge
"Growth brought chaos. The support inbox was flooded with 'where is my order?' emails, burying urgent issues."
- !Support team overwhelmed by repetitive tickets
- !24+ hour response times killing trust
- !Negative impact on repeat purchase rate
- !High cost of temporary support staff
The Solution
An AI support agent that actually solves problems. Connected creating instant answers for order tracking.
- ✓AI Chatbot with Order Tracking Integration
- ✓Automated Returns Processing
- ✓Smart Ticket Routing for Urgent Issues
- ✓Pre-Purchase Product Q&A Bot
The Impact
Customers get instant answers, and the support team only deals with complex issues. Happiness and efficiency both went up.
70%
Auto-Resolved
<1min
Response Time
4.9/5
CSAT Score