Urban Eatery Group
Filling Seats Automatically
The Challenge
"High no-show rates and zero customer data. They were busy on weekends but dead on Tuesdays, with no way to bring people back."
- !15% No-Show rate costing thousands per month
- !No database of past diners for marketing
- !Relying entirely on expensive 3rd party apps
- !Negative reviews going unnoticed
The Solution
A direct booking and CRM system. We took back control of their customer relationship.
- ✓SMS Confirmation & Reminder System
- ✓Zero-Commission Reservation Widget
- ✓Automated 'We Miss You' Email Campaigns
- ✓Review Gating & Management System
The Impact
Weekdays are now busy thanks to automated offers, and no-shows have been virtually eliminated.
-45%
No-Shows Reduced
+120%
Direct Bookings
+500
Reviews Generated